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FAQs

Q: Do I need to sign up?
No! You don't have to sign up before you can place an order with us; all you need to do is visit https://omnimall.blue and browser the products available. 

Q: How do I choose my size?
Sizing varies between our items; there is size chart for all product on the website please kindly look. Send us a note at customer-service@omnimall.blue if you’re not sure which size will work best for you.

Q: What are the accepted payment methods?
At Omnimall, we accept Visa, MasterCard, Discover, American Express and Shop Pay as our payment method. We promise to add more payment method in future.

Q: How can I track my order?
We will send you an email you with a shipping confirmation and tracking number once your order is shipped from our warehouse. You can also check that status by visiting https://www.17track.net/en. 

Q: How will I know if my order is received?
You will get an email from us that your order has been received after making payment but that doesn't confirm that your order is accepted. We'll only clear your order after the item is located, your delivery address is verified, and your credit card details have been approved. 

Q: What is the return policy?
The return policy is part of the Terms & Conditions of the company. At Omnimall, we offer 100% satisfaction guaranteed or 30 days money back. If you are not satisfied with your purchase, just return it for a full refund. 

Q: Can I cancel my order?
An order can only be canceled if the shipment is not yet confirmed. Please contact consumer support at customer-service@omnimall.blue and speak to our agents, they will be happy to help you and process your refund. 

Q: How do I give feedback?
If you bought a product on Omnimall and desired to give feedback, we would love to hear your success story and comments. Just send an email to customer-service@omnimall.blue with your feedback and we'll take care of you! 

Q: Can you keep me up-to-date on the latest product available
Yes! Just sign up for our newsletter and you can opt-out again if you want. Each e-mail we sent to our customers has an unsubscribe option located at the end of the newsletter.

Q: What if an item is out of stock?
At Omnimall, once an item is sold out, it's taken from the website at the earliest opportunity. If that your order is out of stock, the price is higher or subjected to a delay; we'll contact you via the email you provide when placing the order.

Q: I placed my order, but I have not received my confirmation email yet. What do I do?
First, you can check whether it went to your primary email, social, promotions, or spam folder. If it isn’t in any of those folders, please contact our friendly customer support specialist to assist you in resending the order confirmation.

Q: I've ordered two or more items, but only received one, why?
Sometimes items from the same order will be split into different packages in order to avoid additional fees.

You should receive any missing components of your order within two (2) weeks. However, if you don't – let us know. You can contact our support by our contact us form. Please keep all delivery packets as we will require them for evidence of shipment.

Q: Will my details be safe when I order from you online? 
Yes. Omnimall complies with the highest level of Payment Card Industry (PCI) standards to establish trust with all our customers.

Q: Can I place an order by phone?
No. We do not accept orders via phone as of this time. However, we have different platforms where you can find our product advertisements, but all of it routes to our website and special landing pages where you can order online 24/7.

Q: What if I later realize my details are incorrect?
Please contact us at customer-service@omnimall.blue and include your order number with the correct details, if you notice that your details are incorrect after placing the order.

Q: How long does it take my package to arrive?
We offer free shipping on our product, and we provide an estimated delivery time of 10 to 25 working days. We'll add the tracking details to your order information so that you can follow your package wherever and whenever you want.

Q: What if my item came defective?
On the rare incident that your item is damaged when it arrives at your shipping location, be rest assured that we would do all we can to help resolve the issue to your satisfaction.

We’ll give you a refund or partial refund/replacement. To start a case, please contact us at customer-service@omnimall.blue with your full name, order confirmation number, phone number, as well as a brief description of the issue/damaged item.

Q: I ordered the wrong size or color. What should I do?
Our system automatically sends an order confirmation via email after payment. Kindly review your order there. If you feel that you need to modify the size and color of your order, please contact us within 24 hours. Once your order is fulfilled, we can no longer make any changes.


Q: I am not satisfied with the quality. What should I do?
First, we will check when the package arrived at your doorstep. If it hasn’t been 2 days, we would need you to send a photo of the item, focusing on the part you have quality issues with. We will do our best to check for the best possible solution for replacement or re-shipping as long as it is within 2 days after receiving the package. 

Q: I received the wrong item. What should I do?
We will check your order information. Please take note that after your payment is accepted, you should be receiving an order confirmation, complete with all order details.

If it is within 24 hours, please contact us so that we can cancel or modify your order. Please note that we do not replace orders due to change of heart once you receive them. For sizing issues, please send us a photo of evidence within 2 days after receiving your item and we will gladly re-process your order.

For more information, you can check our Website Policy, Terms, and Conditions.

 

Q: How does Omnimall operate and offer such an incredible price?
Omnimall is an online retail store for biker apparel. We are able to address all biker needs at affordable prices because we have direct access to quality sources.

Most of our manufacturers are US-based, but we also have a warehouse in Asia. In the days to come, our shipping times will become so much faster and efficient as we are in the process of transferring to our newest US warehouse.

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